I started out part-time retail sales, and ended my career after being a genius at the retail store doing technical support. I think that’s probably what built my deep, deep love for customers in general, beginning with hospitality. Prior to that, working all throughout college, I worked at a hotel. It was really exciting to get to start my career there. That’s really why I have loved Apple for the longest time, to begin with. They time how long it takes a box of a new product to open, to build that anticipation before you see the new product and have it in your hands, to the way that you peel the plastic off, to the look and feel of the store and what the employees are wearing. I was just so inspired and amazed at how much effort Apple puts into their customers and their experience, and learning how, even down to the littlest detail, is so thought through. I got my start working at Apple retail just out of college. Essentially, I have been in customer-support customer-experience for over eight years now. Brittany, how about you introduce yourself and lead us to how you got to your current role and some of the things you’ve done in the past?īrittany: Thank you. Sid: Brittany is a manager of customer support at Evernote, at the moment, where she’s had a great rich experience getting to this point.
Welcome, Brittany.īrittany Naylor: Hey, thank you for having me. Welcome to another episode of Support Operations Simplified.
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